Refund policy

At DS44 Creative, we want to ensure your shopping experience is as smooth and enjoyable as possible. We understand that sometimes returns may be necessary, and we're here to help. Please take a moment to review our return policy to understand the guidelines for returning items purchased on our online store.

1. Returns on Custom Merchandise:

  • Unfortunately, we cannot accept returns for custom-made items. These products are specially crafted to your unique specifications, and as such, we cannot resell them. We encourage you to review your custom orders carefully before finalizing your purchase.

2. Returns on Non-Custom Items:

  • Returns are accepted for non-custom items under the following conditions:
    • The item must be in unworn and unused condition.
    • The item must be in new condition with all original tags attached.
    • The item must be in its original packaging.

3. Restocking Fee:

  • For returns of non-custom items, a restocking fee will be deducted from the refund. This fee covers the cost of inspecting, processing, and restocking the returned item. The restocking fee amount may vary and will be communicated during the return process.

4. Non-Returnable Items:

  • Please note that the following items are non-returnable:
    • Items marked as "On Sale" or "Final Sale" – these items are sold at a discounted price and cannot be returned.

5. Return Process:

  • To initiate a return, please contact our customer service team within 30 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions and a return authorization if applicable.

6. Refunds:

  • Refunds for eligible returns will be processed once the returned item is received, inspected, and deemed to meet the return criteria. Please allow up to 10 business days for the refund to appear in your account. The time it takes for the refund to reflect in your account may vary depending on your payment method.

7. Shipping Costs:

  • Shipping costs are non-refundable unless the return is due to an error on our part or a defective product. In such cases, we will cover the return shipping expenses.

8. Exchanges:

  • At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and you can place a new order for the desired item.

Please reach out to our customer service team if you have any questions or need further assistance with the return process. We are committed to ensuring your satisfaction and will do our best to assist you.

Thank you for choosing DS44 Creative for your shopping needs. We appreciate your business and trust in our products.

Effective Date: 8.26.2023

DS44 Creative Online Store reserves the right to make changes to this return policy at our discretion. Any revisions to the policy will be posted on our website.